SHIPPING

SHIPPING
Here’s all the important shipping information you need to know.
Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
All orders are carefully packaged in a cardboard box & filled with tissue paper to protect your purchase during transit.
*HOLIDAY SHIPPING DETAILS*
Due to the altering hours of Australia Post over the holiday season, orders placed on the 26th, 27th or 28th of December will be processed on the 29th of December 2016.
Orders place on the 2nd of January 2017 will be processed on the 3rd of January 2017.
If you have any questions, please contact support@aceofsomething.com.au
Dispatch
  • Dispatch refers to when your product leave our Distribution Centre.
  • Orders can take between 1-3 business days to be dispatched.
  • Orders are not dispatched over the weekend or on Victorian (Australia) public holidays.
  • All orders are dispatched from our Distribution Centre in Melbourne, VIC, Australia.
Domestic Shipping – Australia
Standard Shipping – FREE FOR ALL ORDERS OVER $50
Once your order is dispatched, we hand your standard parcel over to Australia Post for delivery.  These are their estimated delivery timeframes:
  • VIC Metro – expect delivery 1-3 business days from dispatch. 
  • All other capital cities – delivery is between 3-5 business days from dispatch.
  • Regional Australia – allow a little longer, 5-7 business days from dispatch.
All orders with standard shipping are sent using Australia Post and will require a signature on delivery. Parcels will not be left at unattended premises.  If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be collected at a nearby Post Office.
Express Shipping – $9.90
It’s important to note that express shipping is not an overnight service.  Once your order is dispatched, we hand your express shipping parcel over to Australia Post for delivery.  These are their estimated delivery timeframes:
  • VIC Metro – expect delivery 1-2 business days from dispatch.
  • All other capital cities – delivery is between 1-3 business days from dispatch.
  • Regional Australia – takes a little longer, 3-6 business days from dispatch.
All orders with Express Shipping are sent using Australia Post and will require a signature on delivery. Parcels will not be left at unattended premises.  If there is no one available to sign for the parcel, a slip will be left at the address and the parcel can be collected at a nearby Post Office.
International Shipping
International orders have a flat rate of AU$30 no matter where you live in the world.
International delivery times are between 7-21 days depending on your location.
Orders to countries such as the New Zealand, United States and the United Kingdom take 7-10 business days. If you would like a shipping time estimate for your purchase, please email us at support@aceofsomething.com.au
If you have not received your ordered items within the estimated timeframe, please email us (support@aceofsomething.com.au) with your full name and order number and we will investigate for you.
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